Technical Product Manager, Configurations
Company: thymecare
Department: Product
Our Mission
Imagine building a better healthcare journey for Patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.
At Thyme Care, we share a passion for transforming the cancer care experience – not just for our members but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.
To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.
WHAT YOU’LL DO
At Thyme Care, Product Managers help build the tools and technology that support our Care Team, patients, oncology providers, and partners.
As the Configurations Product Manager, you will sit in between our product development teams and care delivery teams, leading the strategic configuration of our custom-built tools and vendor tools to meet the needs of our team and thoughtfully set us up to scale. Our tools are only as powerful as the ways they are put into day-to-day use! You will wear both product and technical hats as you envision and prioritize creative solutions to user needs, and do hands-on implementation across systems. These types of configuration are not engineering work, but are technical in nature and require a thorough understanding of web applications and integrations.
- Building, launching, and monitoring workflow automations that operate across internal and external systems with our RPA (robotic process automation) tools
- Designing, building, and iterating upon the ideal technical structure for new order sets in our proprietary tasking system, playbooks — including auditing our existing library and determining and implementing best practices
- Designing and building forms for our Care Team and members that ensure ease of use, clean data capture, and extensibility through conditional logic and under-the-hood calculations
- Building and testing new automations within Thyme Box, accounting for technical edge cases, as well as auditing and streamlining existing automations
- Leading the configuration of our vendor communications systems to support integration
WHAT YOU’VE DONE
In this role, you will partner with our clinical, operational, enrollment, and marketing leadership to design, implement, and optimize workflows and tools as we grow. Furthermore, you will facilitate rapid experimentation and iteration of our care model through technology.
While you won’t lead a dedicated engineering team day-to-day, part of your role will also involve proposing enhancements to our existing tools, and leading those projects through to execution with our engineering teams. You’ll also partner closely with our product, engineering, and data science teams to understand how your systems interact with each other and our products and data warehouse and to ensure you’re configuring them in a way that serves end-to-end processes, such as structuring data in a way that will flow smoothly through all of our systems, and that will be scalable long-term.
What Leads to Success
- Creative problem solving. Sometimes you’ll get a request that clearly fits into a system’s existing patterns and capabilities, and sometimes you’ll get a request that doesn’t. In the latter case, you can quickly come up with multiple scrappy, creative ways to address a need in the short-term, as well as articulate a long-term vision for how the systems you work could best evolve to accommodate that type of need.
- Stakeholder management: You have experience developing strong relationships with internal partners from a range of backgrounds and disciplines. You can explore challenges, gather requirements, and brainstorm solutions with non-technical collaborators. You are skilled at helping stakeholders understand and align on prioritization and tradeoff decisions. You consistently keep many stakeholders apprised of decisions, changes, and progress towards goals.
- Championing best practices. You are comfortable taking ownership of your systems, and defining best practices for consistency and scalability in how they are used from broad patterns to small details. When others bring requests to you, you approach them with a collaborative and can-do attitude, but also with a healthy skepticism and thoughtfulness. You consider both short-term needs and long-term implications. You are willing to push back when you see potential pitfalls in a proposal, and you can come up with clear and compelling alternatives that align with the best practices you’ve established and that meet the needs of your stakeholders. Your engineering and data science collaborators love working with you because you always consider the downstream implications of how your work impacts their systems, you ask questions and present multiple options, and you keep them apprised of changes. Your clinical and operational collaborators love working with you because you always find a way to address the needs and challenges they bring to you — and often propose a more streamlined solution than they’d first imagined.
- Product-related experience. You have relevant experience with digital products - as a product manager, product designer, or with technical product implementation. You’re familiar with complex internal tools, and you have a perspective on how to set up systems for scale. Where you may not have the skillset or expertise in a particular area today, you are willing to invest time to learn.
- Technical translation skills. You are able to clearly and concretely explain technical ideas and concepts to non-technical teammates in order to explore problems, develop solutions, and make business decisions. You are also able to efficiently and effectively communicate with technical teammates (including engineers and data scientists) about relevant concepts, such as the tradeoffs between different potential data models, how best to handle technical edge cases, and the conceptual logic patterns within our systems.
- Basic programming skills. You have some experience with programming, though you need not be an engineer. You can write simple operations. You can inspect a webpage to find identifiers for a particular element. You have some experience reading, augmenting, and debugging existing code and have a good grasp of fundamental programming concepts.
- Process thinking. You see process and product as two parts of the same coin. Identifying and acting on opportunities to make workflows more streamlined, more efficient, and more effective is second nature for you - whether those opportunities are by changing technology, behavior, or both. You don’t just wait for requests, but proactively propose improvements. You collaborate with operators to ensure features are rolled out effectively, and that what your teams build is used optimally.
- Systems thinking. You never look at a feature or a process in isolation, but rather as part of an interconnected system that will continue to grow and evolve. You can weigh the tradeoffs between short term fixes and long term re-architecting. You have strong gut instincts about the root causes of issues, and you follow that up with thorough research. You can craft a perspective on the highest leverage changes that would take a given feature or system to the next level.
- Organization and prioritization. You have experience juggling multiple tasks and a high volume of inbound requests. You are comfortable prioritizing those tasks and requests across domains, and communicating prioritization decisions and timing expectations back out. You can make informed decisions about when something is truly urgent and when something can be pushed back, so as to ensure your workload and your team’s remain sustainable long-term. You are comfortable working as a team of one, with many close collaborators. You can work under pressure without sacrificing organization or attention to detail in your execution, documentation, and communication. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course… and part of the adventure.
- Comfort with ambiguity. You have experience working on highly ambiguous problems within a fast-paced environment. You can make educated guesses to quickly address problems, iterate on those solutions via a rigorous investigative process, and develop a long-term strategic perspective on how to address similar problems efficiently and sustainably at scale. You’re constantly learning so that every step informs the next one.
- Humility, integrity, and consistency. You listen first, act second. You approach new requests and problems with curiosity. You build consensus by default, but can drive tough decisions when needed. You push the pace. You recognize that hard problems are solved by teams, not individuals. You say what you’ll do, and do what you say. You hold your team to this standard. You don’t let details slip. You speak up when something goes awry, and roll up your sleeves to help address it.
Learn more about some of our existing systems:
OUR VALUES
At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $140,000- $155,000. The salary range could be lower or higher than this if the role is hired at another level.
We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.
Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.
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